Current Patients
Access everything you need to manage your eye care — from scheduling appointments to paying bills and accessing your medical records.
I’d like to…
Quick Access
Patient Portal
Your secure online hub for managing all aspects of your eye care.
Access your portal to:
- Schedule, reschedule, or cancel appointments
- View test results and medical records
- Request prescription refills
- Message your care team
- Pay bills online
- Update insurance and contact information
First Time? Get Access Code
Make a Payment: Pay your bill quickly and securely online.
Need Help? Contact our billing department at (704) 365-0555
Scheduling & Appointments
Schedule Your Next Appointment
- Online: Use the patient portal for 24/7 scheduling
- Phone: Call (704) 365-0555 during business hours
- In Person: Schedule at the end of your current visit
Appointment Reminders: We’ll send confirmation and reminder messages via your preferred method (text, email, or phone call).
Need to Cancel or Reschedule? Please give us at least 24 hours’ notice to avoid a cancellation fee.
Running Late? Call your appointment location to let us know. We’ll do our best to accommodate you.
Prescription & Optical Services
Prescription & Optical Services
Prescription Refills: Request refills for eye drops and medications through the patient portal or by calling your doctor’s office.
Glasses & Contact Lens Services:
- Order new glasses or contacts
- Repair or adjust existing eyewear
- Update prescriptions
- Warranty services
Visit any of our optical departments or call (704) 365-0555.
Medical Records
Requesting Your Records
Processing Time: Records are typically available within 72 hours
Cost: Complimentary copies for patients
Sharing Records with Other Doctors: We can send your records directly to other healthcare providers with your authorization.
For your convenience, we’ve partnered with HealthMark Group for secure medical record requests.
How to Request Records:
- Online: Visit www.medrelease.com/360
- Phone: Call HealthMark at (800) 659-4035
- Email: status@healthmark-group.com
Insurance & Billing
Understanding Your Benefits
Insurance coverage can be complex. Our billing team is here to help you understand your benefits and any costs.
Common Questions:
- What’s covered under my plan?
- What’s my copay or deductible?
- Is my procedure covered?
- Do I need pre-authorization?
Payment Options
- Online through patient portal
- Phone payments
- In-person at any location
- CareCredit financing
- Payment plans available
Follow-Up Care
After Your Procedure
- Follow all post-operative instructions
- Take medications as prescribed
- Attend all follow-up appointments
- Contact us immediately with any concerns
When to Call Us
- Unexpected pain or discomfort
- Vision changes
- Signs of infection
- Questions about medications
- Any other concerns
24/7 Emergency Line: (704) 365-0555
Staying Connected
Contact Your Care Team
- Patient Portal: Secure messaging with your doctors
- Phone: Call your primary location
- Email: Through patient portal only (for security)
Office Hours: Contact us on Monday to Thursday from 8AM — 5PM, Friday from 8AM — 3PM
Location Phone Numbers:
- Cotswold: (704) 365-0555
- All Other Locations: (704) 365-0555
Insurance & Billing
Eye Care Tips
- Schedule regular eye exams as recommended
- Protect your eyes from UV rays with quality sunglasses
- Take breaks from computer screens (20-20-20 rule)
- Maintain a healthy diet rich in eye-healthy nutrients
- Don’t ignore vision changes
Educational Resources
Referring Friends & Family
Share the Horizon Experience
Know someone who could benefit from our care? We’d love to help them too.
How to Refer:
- Give them our phone number: (704) 365-0555
- Share our website: horizoneye.com
- Have them mention your name when scheduling
For Healthcare Providers
Vision Restored, Lives Transformed
“I transferred from CEENTA to Dr Ryder at Horizon Eye Care-Cotswold. Today was my first appointment. I can say I was pleasantly surprised. I had absolutely no wait time. The office has…”
“Dr. Cameron was friendly yet quite professional. His exam seemed thorough and his recommendations sound. He answered questions I had and took his time - he was not rushed to get to…”
“All staff from checking in at the front desk, throughout my appointment were very helpful. Dr.Minkowski did a great job of explaining options/the process of cataract surgery with me, especially given my…”
“I have been coming to Dr. Minkowski for over 2 years and he is an awesome doctor. He makes you feel welcomed and worry free. He explains everything in detail and will…”
“I saw Dr Hoffman at Horizon Eye Clinic yesterday and it was my first visit with him. He was extremely professional and very thorough in my eye exam. He has a warm…”
“Great service, just short staffed.”
“The staff and doctors are extremely professionals. People may complain about the wait time, but the doctors and staff are extremely apologetic which is fine with me. Emergencies happening. Awesome job and…”
“Dr Rosen has been treating me for 9 years! He’s always patient and answers all my questions!”
“I was very impressed w/ Dr. Hoffman. My exam went well, he answered questions.”
“Dr. Santana was thorough and laid out the plan to repair my Macular Tear . She was very pleasant as well as all the staff at the Mallard Creek office.”
“He was caring answering questions that I had. listened as I explained my symptoms, ran tests and explained the diagnosis. Set follow up visit, with the ability to return sooner if symptoms…”
“Dr. Hoffman and his assistants were thorough and pleasant -a comfort to know they are in my family of doctors, etc. thanks.”
“Staff was professional and Dr. Hoffman listened to me and my concerns. I would give him 5 stars. The wait time at the Cotswald location was horrible as always.”
“Horizon is an exceptional care facility. The people all knew what to do to help me. I will certainly go there again.”
“Excellent”
“My eye surgery was very successful. Dr. Tomasko and his staff really took good care of me. I was really nervous about the procedure and they made me feel really comfortable.”
“Dr tomasko and staff were efficient, professional and friendly”
“Visiting Dr Biber was a very pleasant experience. He explained the problems of my eyes and how he is going to take care of them. Looking forward to next visit.”
“Doctor Hoffman was thorough and explained things to me in professional and easily understandable way. The entire staff at this location was polite, positive, and very helpful. This was my first visit…”
“Great with my daughter and very friendly”
