Current Patients
Access everything you need to manage your eye care — from scheduling appointments to paying bills and accessing your medical records.
I’d like to…
Quick Access
Patient Portal
Your secure online hub for managing all aspects of your eye care.
Access your portal to:
- Schedule, reschedule, or cancel appointments
- View test results and medical records
- Request prescription refills
- Message your care team
- Pay bills online
- Update insurance and contact information
First Time? Get Access Code
Make a Payment: Pay your bill quickly and securely online.
Need Help? Contact our billing department at (704) 365-0555
Scheduling & Appointments
Schedule Your Next Appointment
- Online: Use the patient portal for 24/7 scheduling
- Phone: Call (704) 365-0555 during business hours
- In Person: Schedule at the end of your current visit
Appointment Reminders: We’ll send confirmation and reminder messages via your preferred method (text, email, or phone call).
Need to Cancel or Reschedule? Please give us at least 24 hours’ notice to avoid a cancellation fee.
Running Late? Call your appointment location to let us know. We’ll do our best to accommodate you.
Prescription & Optical Services
Prescription & Optical Services
Prescription Refills: Request refills for eye drops and medications through the patient portal or by calling your doctor’s office.
Glasses & Contact Lens Services:
- Order new glasses or contacts
- Repair or adjust existing eyewear
- Update prescriptions
- Warranty services
Visit any of our optical departments or call (704) 365-0555.
Medical Records
Requesting Your Records
Processing Time: Records are typically available within 72 hours
Cost: Complimentary copies for patients
Sharing Records with Other Doctors: We can send your records directly to other healthcare providers with your authorization.
For your convenience, we’ve partnered with HealthMark Group for secure medical record requests.
How to Request Records:
- Online: Visit www.medrelease.com/360
- Phone: Call HealthMark at (800) 659-4035
- Email: status@healthmark-group.com
Insurance & Billing
Understanding Your Benefits
Insurance coverage can be complex. Our billing team is here to help you understand your benefits and any costs.
Common Questions:
- What’s covered under my plan?
- What’s my copay or deductible?
- Is my procedure covered?
- Do I need pre-authorization?
Payment Options
- Online through patient portal
- Phone payments
- In-person at any location
- CareCredit financing
- Payment plans available
Follow-Up Care
After Your Procedure
- Follow all post-operative instructions
- Take medications as prescribed
- Attend all follow-up appointments
- Contact us immediately with any concerns
When to Call Us
- Unexpected pain or discomfort
- Vision changes
- Signs of infection
- Questions about medications
- Any other concerns
24/7 Emergency Line: (704) 365-0555
Staying Connected
Contact Your Care Team
- Patient Portal: Secure messaging with your doctors
- Phone: Call your primary location
- Email: Through patient portal only (for security)
Office Hours: Contact us on Monday to Thursday from 8AM — 5PM, Friday from 8AM — 3PM
Location Phone Numbers:
- Cotswold: (704) 365-0555
- All Other Locations: (704) 365-0555
Insurance & Billing
Eye Care Tips
- Schedule regular eye exams as recommended
- Protect your eyes from UV rays with quality sunglasses
- Take breaks from computer screens (20-20-20 rule)
- Maintain a healthy diet rich in eye-healthy nutrients
- Don’t ignore vision changes
Educational Resources
Referring Friends & Family
Share the Horizon Experience
Know someone who could benefit from our care? We’d love to help them too.
How to Refer:
- Give them our phone number: (704) 365-0555
- Share our website: horizoneye.com
- Have them mention your name when scheduling
For Healthcare Providers
Vision Restored, Lives Transformed
“I transferred from CEENTA to Dr Ryder at Horizon Eye Care-Cotswold. Today was my first appointment. I can say I was pleasantly surprised. I had absolutely no wait time. The office has…”
“Dr. Cameron was friendly yet quite professional. His exam seemed thorough and his recommendations sound. He answered questions I had and took his time - he was not rushed to get to…”
“All staff from checking in at the front desk, throughout my appointment were very helpful. Dr.Minkowski did a great job of explaining options/the process of cataract surgery with me, especially given my…”
“I have been coming to Dr. Minkowski for over 2 years and he is an awesome doctor. He makes you feel welcomed and worry free. He explains everything in detail and will…”
“I was always treated very friendly and professional and helpful”
“Good visit with Dr . Mina .”
“Dr. Garcia was cheerful and engaged. She took the time to explain the findings of the tests. She also happily answered some questions I had concerning my vision overall.”
“I had to wait about 25-30 minutes to see the doctor.”
“Excellent experience with my recent visit. This was on a Saturday, which is very convenient given my busy schedule. Dr Cameron took his time to do a thorough eye exam. Friendly and…”
“Dr. Kaluzny provides outstanding professional treatment and recommendations. The wait time spent in the office of two hours was unacceptable.”
“Dr. Joe Krug sets the standard for ophthalmology. He retires in a week…a huge loss.”
“He’s an amazing ophthalmologist. He has saved my sight two times in the past 10 years. He will be missed by a lot of glaucoma patients.”
“I always feel listened to and understand the explanations.”
“The waiting room needs new furniture. The seats are so worn I was afraid they would damage my clothes.”
“Dr Ryder and staff were amazing.”
“Wonderful and attentive staff. They all work together with Dr Stein to make sure I am receiving the best care. I like that they always answer any questions or concerns that I…”
“The server at this location was much faster and streamlined than other locations I’ve been to for my eye care. Much less crowded and each step in the process was handled much…”
“Professional eye care. Dr. Wang was cordial as well as her assistant.”
“I have been seeing Dr Krug and staff for over a decade. Great professionalism, competence and courtesy.”
“The doctor was very, very, very thorough and really deep examinations of my eyes to make sure everything was OK. I was very impressed with the amount of care and knowledge she…”
