Our Coronavirus (COVID-19) Response
Please note: The safety of patients, staff and physicians are important to Horizon Eye Care. Therefore, we are requiring all patients and visitors over the age 4 to wear a mask or face covering while in our facilities. Please understand if you do not wear a mask or face covering we reserve the right to deny care.
We have set up this web page as the main source of up-to-date information on Horizon Eye Care’s response to the Coronavirus (COVID-19). Please check this page often if you have an upcoming appointment or require any of our services.
Note: This page was updated on February 1, 2021 at 3:30 p.m.
Special Announcement on January 12, 2021
Horizon Eye Care is an essential business. As such, we will continue to offer services in our six area locations during the period specified by the directive announced today by the Public Health Director of Mecklenburg County, ending February 2, 2021 unless directed otherwise by local or other governmental agencies.
For more information on how we are addressing the safety and well-being of our patients and staff, please see the information on this page. As conditions change, we will provide further updates here.
We're Doing Our Part
Horizon Eye Care is committed to protecting our patients, our coworkers, our families and our community from the Coronavirus (COVID-19). Get your vaccine when available!
Horizon Eye Care Always Puts Safety First
At Horizon Eye Care, the health and well-being of our patients and staff is always our top priority. Since the arrival of the COVID-19 pandemic, we have followed CDC recommendations and have taken unprecedented measures to keep everyone safe as best as we can. Horizon was the first Ophthalmology practice in the Charlotte region to close offices to routine patients and transition to emergency only patients.
Beginning on Saturday, May 9th, we began providing regular services in our practice locations during regular business hours. Please see the individual practice locations pages for business hours. We will continue with the precautions we instituted for emergent and urgent patients (see the list below). We ask patients wishing to be seen in one of our practice locations to call 704-365-0555 to schedule an appointment.
In an effort to maintain the safest possible environment for care, we have instituted the following procedures in all of our offices:
- All patient contact rooms will be cleaned thoroughly with medical-grade cleaning supplies before and after any patient encounter
- Limiting the number of doctors in the building and patients we see to reduce the total number of people in one of our offices at one time
- Assessing all patients and staff for COVID-19 symptoms, including performing temperature checks for all patients, family, and staff as they enter the office
- Requiring staff to wear masks at all times and wash hands frequently
- Requiring patients and visitors to wear a mask to their office visit and wash hands frequently
- Limiting the number of non-essential visitors in our facilities to one visitor per patient, including vendors. Patients may not bring anyone into the building with them, with the exception of:
- Pediatric patients who, though they must have a parent with them, may have no other siblings with them.
- Those who are hearing impaired.
- Those with dementia.
- Those with mobility challenges.
- Those requiring translation services.
- Other unique situations which should be cleared with the practice before the patient arrives.
- For surgery consultations, we are asking the additional person not enter the building with the patient. If the patient wishes to use FaceTime or another means of including someone else, please make prior arrangements with the practice.
- Reducing the number of chairs in the waiting room to increase personal space and comply with social distancing
- Having patients remain in their car until they receive a text telling them to return for their appointment
- Limiting patient movement in the clinical area
- Visual markers to help separate people in line to practice social distancing when applicable
- Increasing cleanings of the entire building
Our eye surgeons resumed all elective eye surgeries starting on May 4, 2020 as well.
A Horizon Eye Care physician will continue to be on-call (24 hours a day and 7 days a week) covering all emergency eye needs.
If you need to order contact lenses, we are able to process orders through our website at horizoneye.com/store.
We hope that you and your family stay healthy and safe. Thank you for continuing to trust Horizon Eye Care with your eye care needs and your patience as we navigate these uncharted waters as safely as we can.
Our Coronavirus (COVID-19) Response