My Visit

Thank you for choosing Horizon Eye Care as your eye care provider! We look forward to seeing you at your upcoming appointment. To ensure your visit is as quick and efficient as possible, please review the information provided below. By addressing these items before your appointment, you can help us ensure the most worry-free experience possible.

If you have any questions or concerns, please call us at 704-365-0555.

My Visit at Horizon Eye Care

Before Your Visit

Please call your insurance provider. Call the customer service phone number listed on your insurance card to confirm that Horizon Eye Care is an in-network provider. You may also call this number to verify what is covered under your policy, including whether it covers vision care, medically necessary visits and procedures.

Your insurance company may ask the name of your primary care physician, so please have that information on hand when you call.

When You Arrive

Please check in at the front desk when you arrive. If you filled out the necessary paperwork before arriving, please give that to the receptionist. If not, be prepared to fill out the required forms in the waiting room.

Horizon is wheelchair accessible. Horizon makes every effort to accommodate special needs. Each of our seven Carolinas offices is located on the first floor and close to the front door of the building for your convenience. Waiting rooms are spacious, clean, up-to-date and comfortable. Service dogs are permitted.

Waiting For Your Appointment

Once you are seated in the waiting room, please ask the receptionist if you need anything. If there is anything we can do to make your visit with us more pleasant, we encourage you to let us know. While you are waiting for your doctor, we invite you to enjoy complimentary Wi-Fi in all of our practice offices.

As part of a medical practice, Horizon Eye Care doctors are sometimes called upon for eye-related emergencies throughout the day. These emergencies and other special circumstances may also add to your wait time. We regret the inconvenience, but appreciate your patience, in these situations.

Your Appointment

To set expectations, we’d like to explain how the two types of basic appointments differentiate from one another.

A routine eye exam is performed to detect any health issues that might be threatening to your eyes or vision. The exam includes a refraction test to detect the need for corrective lenses. Routine eye exams can either be billed to your vision insurance plan or, if you do not have a vision plan, are your responsibility at the time of service. Most health insurance plans, including Medicare, do not consider a routine vision care exam or a refraction test to be medical services, and therefore are not covered services.

If you have an eye disease and need treatment, or if a physician diagnoses a medical condition, such as cataracts, glaucoma, diabetes, detached retina, macular issues, etc., your eye exam is considered medical and not routine. These fees may be billed directly to Medicare or your health insurance plan. Generally, only one type of insurance (medical or vision) can be billed for an office visit. This means you may require one visit for your routine exam and a separate visit to evaluate medical conditions that require additional testing or treatment.

Need An Appointment?

If you have not yet made your appointment, please call 704-365-0555 during regular business hours or use our online form to Request An Appointment any time. If you have not yet enrolled in our Patient Portal, you can obtain an enrollment token by calling our office during business hours. Patient Portal members can request an appointment 24 hours a day by logging in here.

We have seven convenient locations located in and around Charlotte. Please find the location nearest to you before booking your appointment.

My Visit