Thank you for choosing Horizon Eye Care as your eye care provider! We look forward to seeing you at your upcoming appointment. To ensure your visit is as quick and efficient as possible, please review the information provided below. By addressing these items before your appointment, you can help us ensure the most worry-free experience possible.
If you have any questions or concerns, please call us at 704-365-0555.
Before Your Visit
Please call your insurance provider. Call the customer service phone number listed on your insurance card to confirm that Horizon Eye Care is an in-network provider. You may also call this number to verify what is covered under your policy, including whether it covers vision care, medically necessary visits and procedures.
Your insurance company may ask the name of your primary care physician, so please have that information on hand when you call.
- Is Horizon Eye Care in-network for your plan?
- Is routine eye care covered for you, and is Horizon Eye Care in-network with your vision plan?
- Is a referral required for specialty care?
- Is a contact lens exam included in your vision or medical plan, if applicable?
- Is a refraction service (code 92015) covered by your vision or medical plan? A refraction service is a routine, but crucial, test which determines whether you have had any changes in your vision or have an underlying eye disease. A refraction exam is required before glasses or contact lenses can be prescribed. If your insurance does not cover a refraction exam, you must pay these fees. Horizon Eye Care offers a "prompt pay rate" of $50 if paid at time of service.
- Legal ID, including health care power of attorney form or consent form for minors when applicable
- Current insurance card
- Eyeglasses or contact lenses you have been fitted for and/or currently wear
- A complete list of current medications, including the dosage and how often you take each medication
- Method of payment: Horizon accepts cash, check, VISA, MasterCard, Discover and American Express
Please Note: Horizon policy states that all co-pays must be collected at time of service.
If you are a new patient, there are three additional forms you must fill out ahead of time and bring to your appointment. To print them, go to Patient Forms and download the New Patient Form, the Medical Records Release Form and our Patient Privacy acknowledgment. Alternatively, you may complete these forms online using our Patient Portal. The Patient Portal also enables you to request appointments, request prescription refills, make payments online and manage your account.
Call us at 704-365-0555 to obtain an enrollment token to access the Patient Portal. Click here for detailed instructions on how to sign up or ask any Horizon Eye Care associate for help when you come in for your appointment.
If you are unable to complete the forms prior to your appointment, please plan to arrive 20 minutes ahead of your appointment to allow for sufficient time to complete the forms.
We understand that planning for surgery is almost always stressful for our patients. We want to make your preparation as easy as possible to alleviate as much anxiety as we can. We hope to help you by providing a list of documentation that you’ll need to bring, along with guidelines for the day of your procedure.
Documents to Bring:
- Driver’s License or Government-Issued Identification Card
- Current Insurance Card(s)
- Advanced Directive (if you have one, please bring a copy)
Guidelines for Day of Surgery:
- The person driving you to and from Horizon must stay at the practice throughout your surgical procedure.
- Follow any instructions given to you by the surgery coordinator.
- Plan to wear comfortable attire, including a loose-fitting top.
- Do not wear makeup, perfume/cologne or lotion. Deodorant is okay.
- Do not wear jewelry. However, if you cannot remove a wedding ring, it is alright to leave it on.
- Follow all eating and drinking instructions provided by Horizon.
When You Arrive
Please check in at the front desk when you arrive. If you filled out the necessary paperwork before arriving, please give that to the receptionist. If not, be prepared to fill out the required forms in the waiting room.
Horizon is wheelchair accessible. Horizon makes every effort to accommodate special needs. Each of our six Charlotte-area offices is located on the first floor and close to the front door of the building for your convenience. Waiting rooms are spacious, clean, up-to-date and comfortable. Service dogs are permitted.
Waiting For Your Appointment
Once you are seated in the waiting room, please ask the receptionist if you need anything. If there is anything we can do to make your visit with us more pleasant, we encourage you to let us know. While you are waiting for your doctor, we invite you to enjoy complimentary Wi-Fi in all of our practice offices.
As part of a medical practice, Horizon Eye Care doctors are sometimes called upon for eye-related emergencies throughout the day. These emergencies and other special circumstances may also add to your wait time. We regret the inconvenience, but appreciate your patience, in these situations.
To set expectations, we’d like to explain how the two types of basic appointments differentiate from one another.
A routine eye exam is performed to detect any health issues that might be threatening to your eyes or vision. The exam includes a refraction test to detect the need for corrective lenses. Routine eye exams can either be billed to your vision insurance plan or, if you do not have a vision plan, are your responsibility at the time of service. Most health insurance plans, including Medicare, do not consider a routine vision care exam or a refraction test to be medical services, and therefore are not covered services.
If you have an eye disease and need treatment, or if a physician diagnoses a medical condition, such as cataracts, glaucoma, diabetes, detached retina, macular issues, etc., your eye exam is considered medical and not routine. These fees may be billed directly to Medicare or your health insurance plan. Generally, only one type of insurance (medical or vision) can be billed for an office visit. This means you may require one visit for your routine exam and a separate visit to evaluate medical conditions that require additional testing or treatment.
Need An Appointment?
If you have not yet made your appointment, please call 704-365-0555 during regular business hours or use our online form to Request An Appointment any time. If you have not yet enrolled in our Patient Portal, you can obtain an enrollment token by calling our office during business hours. Patient Portal members can request an appointment 24 hours a day by logging in here.
We have six convenient locations located in and around Charlotte. Please find the location nearest to you before booking your appointment.