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Frequently Asked Questions

At Horizon Eye Care, we’re dedicated to providing our patients with the best possible care. The following FAQs will help provide answers to many our patients’ most common questions. If we haven’t answered your questions, you can ask using our contact form or by calling one of our seven Charlotte area office locations.

  • What is NextGen Patient Portal?

    Our NextGen Patient Portal is a secure website that enables you to have a direct online way of communicating with our practice. You may send communications via the portal at any time (24/7), so you have the added convenience of not having to contact us only during regular business hours.

    Our Patient Portal contains a wealth of general health information. Patients love the ability to:
    - Access and request personal or general information
    - Request a non-urgent appointment
    - Reill prescriptions
    - Pay your statement online
    - Access pre-visit forms from home
  • What browsers support the NextGen Patient Portal?

    Microsoft® Internet Explorer 6.0 and higher, Mozilla Firefox® 2.0 and higher, Google Chrome, Safari, and Opera can all be used to access the NextGen Patient Portal.
  • Do I need to enroll in the NextGen Patient Portal?

    Not every patient needs to enroll in the NextGen Patient Portal in order to use it.
    -If you previously had a patient portal account with Horizon and received an email from us stating that you already have a NextGen Patient Portal account, please follow the directions in your email to access your account.
    - If you did not previously have a patient portal account and did not receive an email, follow the direction in the “How do I enroll in the NextGen Patient Portal?” section below.
    - If you have questions at any point during the enrollment process, please check the Patient Portal FAQ page on our website or call us at 704-365-0555 during regular business hours (Monday-Friday 8:00am-5:00pm).
  • How do I enroll in the NextGen Patient Portal?

    Horizon Eye Care will initiate the enrollment process at your visit. After obtaining information from you, such as your email address, you will be provided with an eight digit enrollment token number to access the Patient Portal. An email will be sent to you with a link to our Portal. Once you access the link, you will be prompted to enter your enrollment token number, your email address, and answer some security questions that are used to protect your privacy.

    Log-In Instructions:
    - Open the “Welcome to NextGen Patient Portal” email sent by Horizon Eye Care
    - Click Here to Go to NextGen Patient Portal
    - OR access the site by entering https://www.nextmd.com
    - Read the Terms & Conditions. Click I Accept.
    - Enter your Enrollment Token Number
    - Enter the email address you provided Horizon Eye Care
    - Click Submit
    - Create your Username and Password
    - Create your login security question
    - Create your password recovery question and answer
    - Click Submit
  • What are some tips to ensure my password for the Patient Portal is secure?

    Passwords should include numbers and special characters, and be between six and twenty characters. If you are given an option to save your password in your browser, do not do so. Make sure to logout after accessing the Patient Portal.
  • What do I do if my account is locked?

    If your account is locked because you entered an incorrect password after four attempts, your account will unlock after 20 minutes.
  • How do I reset my password?

    You can reset your password so long as you remember your user name and answers to the questions you set up upon enrollment. Other information that may be needed when resetting your password includes your demographic information, your reset token and email address. Please note, a reset token will need to be obtained by calling Horizon Eye Care at 704-365-0555 during regular business hours (Monday-Friday 8:00am-5:00pm).
  • What should I do if my Enrollment Token Number expires before I register on the NextGen website?

    If your enrollment token number expires before you get the chance to register for a NextGen account please call 704-365-0555 during regular business hours (Monday-Friday 8:00am-5:00pm) so that we can provide you with a new enrollment token number.
  • How soon do I need to complete my annual forms?

    In a continuous effort to improve service for our patients, and in an effort to help save you time, Horizon Eye Care offers registration paperwork to be completed online via our NextGen Patient Portal. If you have not yet enrolled with our patient portal, please contact us at 704-365-0555 during regular business hours (Monday-Friday 8:00am-5:00pm) to receive your unique enrollment token number. If you choose to complete your annual forms through our NextGen patient portal we would prefer that you submit completed forms 24 hours before their upcoming appointment.
  • I already have a NextGen account from another practice, do I need to create another one?

    No, if you already have an existing account you can simply just add Horizon Eye Care to it. You can do so by selecting the “Manage Practices” link located on the left panel of the NextGen website after you login to your account and provide your enrollment token number and email address.