The Check-in Kiosk
 
  In May, 2007 Horizon Eye Care installed a check-in kiosk in one of our offices. It is proving to be very helpful for everyone – staff and patients alike. You no longer need to wait for one of our check-in staff to process your arrival personally, unless there is something we need to discuss.

The Check-In Process
In just one or two minutes you can enter the following pertinent information:
  • Name
  • Insurance carrier
  • Subscriber number
  • Date of birth  
The kiosk will then verify your insurance by sending a transaction to your insurance company. Within seconds, our check-in staff receives a response from that company. Your check-in transaction is called a “270” and the insurance company response is called a “271”. These terms derive from the Health Insurance Portability Accountability Act (HIPAA). Your eligibility is now confirmed and there will be no doubts or questions about your insurance coverage. We have found that this kiosk procedure has reduced claim denial rates by 29%, which is good for both the patient and Horizon Eye Care.  

No longer do we have to scan or copy your insurance card. We are planning to add another feature soon, which will allow you to swipe a credit card to pay your amount due. If you are a new patient, you will also be using the kiosk, although we ask you to fill out one or two forms. It should take no more than three or four minutes. You can also register online which allows you to print and complete your forms ahead of time.  If anyone should have a vision impairment which makes it difficult or impossible to use the kiosk, our check-in staff will personally greet you and check you in. They will be using the same software system on their computers, the same 270 and 271 transactions.  

At Horizon Eye Care, we guard your privacy carefully. Please see our Patient Privacy page for our policy and practices.  

If you would like to know more about LASIK or any of our other numerous services, and how best to improve your vision or eye health, please call or email us to arrange a personal consultation.



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